Refund policy

SHIPPING INFORMATION

For orders over $100, shipping is FREE!

Orders under $100 will be charged $8 standard shipping.

In store pick-up is available! Please choose the in-store pick-up option at checkout and you'll receive an email once your order is ready for pick-up.

Expedited shipping is available for an additional charge based on current shipping rates.

LOST and/ or STOLEN PACKAGES

We are not responsible for any items that go missing after they leave the store, during transit or are misplaced upon delivery.

EXCHANGES and/ or RETURNS

We gladly accept the return of unworn, unwashed, undamaged, and defective merchandise (purchased online) for store credit or exchange within 15 business days of original purchase. Original tags must be attached and you must have your original receipt with you upon return. All sale items are final sale, no exceptions.

If you need to return an item, please email us at hello@lollibear.com for return instructions. Prepaid return labels are not provided. Should you need us to provide a label for return shipment, we will deduct $8 from your refund once the return is received.

Please allow 5-7 business days to process your return once we receive it.  

We do not offer price adjustments or price matching. 

MONOGRAM and PERSONALIZED ORDERS

All personalized items are FINAL SALE due to their custom nature. Please allow 1-2 weeks for all personalized items.